Frequently asked questions

You can book in a minute from the booking form, by calling 637 23 21 58 or messaging on WhatsApp. We reply personally as soon as possible to arrange the day and time.

It's a calm space to meet: you tell me what brings you, we clear up any questions and look together at how therapy can help. From there we outline a process tailored to you. There's no obligation to continue.

Of course. You don't need a clear reason or "a specific problem". Many people arrive with just a vague discomfort. In the first session we explore it together and give it a name.

No. Therapy isn't only for crises: it also helps you understand yourself, make decisions, manage emotions or look after your wellbeing. Asking for help early usually makes the process shorter and lighter.

Nothing special is needed. If you like, you can come thinking about what you'd like to change or improve, but it's also fine to arrive with no script: we go at your pace.

Individual sessions last about 50–60 minutes. Couple or family sessions may be a little longer; it's agreed beforehand.

At first they're usually weekly or fortnightly, to build momentum. As you progress, they're spaced out. The frequency always adapts to your moment and to what you're working on.

It depends on each person and goal: some processes are brief and focused, others take longer. We review progress together and you decide at each point. There are never commitments.

It works from an integrative approach: rather than applying one single technique to everyone, evidence-based models (CBT, ACT, EMDR, mindfulness, humanistic…) are combined according to what best fits you.

Progress is reviewed continuously, with you. It's not about "feeling good" overnight, but about noticing sustainable changes in how you feel, think and relate.

We don't work with waiting lists. We can usually arrange your first session within a few days.

Sessions are by appointment, Monday to Friday. When booking we find the slot that suits you best within availability.

Yes. If you need to change or cancel, please let us know as early as possible so we can reorganise the schedule and offer that slot to someone else. (Please confirm the specific cancellation terms with the practice.)

Yes. You can message on WhatsApp, call 637 23 21 58 or use the online booking form.

Yes. In-person care is in Tres Cantos and Colmenar Viejo, but with online therapy we can support people wherever they are.

Every person and process is different, so we prefer to explain the fees clearly and with no obligation when you get in touch. Write to us or book a first session and we'll give you all the details.

Ask us when booking and we'll tell you the options available for your case.

We'll let you know the available payment methods when confirming your appointment.

Write to us and we'll clarify how it works in your case. If you need an invoice or receipt for your sessions, just let us know.

Yes. Evidence shows online therapy achieves results equivalent to in-person therapy in most cases, with the same warmth and follow-up.

They're by live video call, just like an in-person session but from wherever you are. You only need an internet connection, a device with a camera and a quiet, private space.

No. When booking we'll tell you how to connect easily, with a link. No tech expertise required.

Yes. You can alternate as suits you best at each point, keeping continuity in the process.

Completely. Everything you share is protected by professional confidentiality and data-protection law. It's a safe, private space.

It's handled in line with GDPR and only for the purpose of psychological care. You can read the detail in the privacy policy.

For minors we work with the consent of parents or guardians, always protecting the child's trust and space. The details are agreed at the start.

The framework of couples therapy is explained at the beginning so it's clear how information is handled between you. The goal is always to protect the joint process.

Adults, couples, teenagers and children. You can see all the areas on the services page.

Some of the most common: anxiety and stress, depression and low mood, grief and loss, trauma, self-esteem, emotional dependence, relationship difficulties or life changes. If you don't see yours, write to us and we'll look at it.

EMDR is an evidence-based therapeutic approach, especially useful for processing difficult or traumatic experiences. You can read more on the services page.

Yes. You can see how it works on the services page.

We see people in person in Tres Cantos and Colmenar Viejo (Madrid) and online by video call. When confirming your appointment we'll give you the exact address.

By phone 637 23 21 58, on WhatsApp, by email simionescuemiliana@gmail.com or from the contact page.

If you're in an emergency or immediate risk, call 024 (Spain's suicidal-behaviour helpline) or 112. They're available 24 hours. Therapy is a form of support, but in an emergency these services are the right channel.